Return Policy
Refund and return conditions for GaftMind Pro.
As a customer of GaftMind Pro you must adhere to this return policy if you wish to request a refund. Please understand that there is a learning curve with the software, which may take varying lengths of time depending on your trading experience.
Eligibility for a return
To qualify for a return, the following conditions apply:
- You must apply for a return within the first 14 days after purchase (in line with the Consumer Rights Directive for online purchases where applicable).
- You must demonstrate that the Expert Advisor (EA) is not performing as intended - and that you have not altered the default input settings or configuration. Our presets are optimized; changing parameters can lead to poor results.
- Contact us by email (see Contact) using the same email address used for the original order, and clearly state your reason for the return, including the date(s) and circumstances of the issue.
- Where requested, provide evidence of your setup and how you used the Expert Advisor (EA) (e.g. screenshots of your MT5 chart, inputs, or account summary). We may reproduce your scenario using historical data to verify. This helps us support you and process returns fairly.
Non-refundable cases
Refunds are not offered in the following situations:
- Modified settings - If you have changed the default input settings or configuration and the Expert Advisor (EA) underperforms as a result, a refund may not be granted.
- Additional licenses - Extra licenses should only be purchased when you are satisfied with your original purchase. No refunds are given for additional license purchases.
- After 14 days - Requests made after the 14-day window from the date of purchase are not eligible for a refund.
- Revoked or expired licenses - Licenses that have been revoked for breach of terms or that have expired are not refundable.
How refunds are processed
Approved refunds will be processed using the same payment method used for the original purchase (Revolut transfer or Stripe, as applicable). Processing may take several business days. Once a refund is issued, your license key will be revoked and you may not use the software under that license.
Digital product acknowledgment
By completing a purchase you acknowledge that you have received access to digital content (license key and, where applicable, download link) and that you may lose the right to withdraw from the purchase once you have started using the software, in accordance with applicable consumer law in your jurisdiction.
For return requests or questions, please use our Contact page.
Privacy
How we handle your data when you use this website and our software.
This website and GaftMind Pro are operated by Z-Index Solutions (the company). At GaftMind, we take the privacy of our visitors and customers seriously. This Privacy Policy describes the types of information we collect, how we use it, and your rights regarding your data. It applies to our online activities and is valid for visitors and users of our website and services.
Consent
By using our website and services, you consent to this Privacy Policy and agree to its terms. If you do not agree, please do not use our site or provide your personal information.
Information we collect
We collect information you provide directly when you:
- Create an account (email, name)
- Place an order (email, name, payment-related data handled by our payment providers)
- Contact us (email, message content)
- Join the waitlist or sign up for updates (email)
We also collect technical and usage data such as IP address, browser type, and pages visited when you use our website (e.g. via logs and analytics, where used).
How we use your information
We use the information we collect to:
- Provide, operate, and maintain our website and services
- Process orders and deliver license keys and downloads
- Send transactional emails (e.g. license ready, password reset)
- Respond to your enquiries and support requests
- Improve our website and user experience
- Comply with legal obligations and prevent fraud
We do not sell your personal data to third parties.
Cookies and similar technologies
We use cookies and similar technologies to maintain your session (e.g. so you stay logged in), remember your preferences, and analyze how the site is used. You can control cookies through your browser settings and our cookie banner. Essential cookies are necessary for the site to function; other cookies may be optional.
Third parties
We use trusted third-party services for hosting, authentication, payments, and email delivery (e.g. Vercel, Supabase, Stripe, Resend). These providers process data in accordance with their own privacy policies and our instructions. We do not control third-party sites linked from our website; their privacy practices are their own.
Data retention
We retain your account and order data for as long as your account is active or as needed to provide services, comply with law, or resolve disputes. You may request deletion of your data subject to applicable law.
Your rights (GDPR / CCPA)
Depending on your location, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You may also have the right to withdraw consent or complain to a supervisory authority. To exercise these rights, please contact us using the details on our Contact page.
Children
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us so we can remove it.
Changes
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the site after changes constitutes acceptance of the updated policy.
For privacy-related questions or requests, please contact us.
Cookie Policy
How we use cookies and similar technologies on this website.
We use cookies and similar technologies to provide and improve our website. This policy explains what cookies we use, why we use them, and how you can manage your preferences.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep you signed in, and understand how the site is used.
Cookies we use
We use the following types of cookies:
- Essential cookies - Required for the site to function. These include authentication cookies (so you stay signed in) and security cookies. They cannot be disabled if you wish to use the site.
- Preference cookies - Remember your choices, such as theme or cookie consent. These are set when you accept our cookie banner.
- Analytics cookies - Help us understand how visitors use the site (e.g. pages visited, time on site). We may use third-party analytics that set their own cookies.
Cookie banner
When you first visit our site, a cookie banner appears. By clicking "Accept", you consent to our use of cookies as described in this policy and our Privacy policy. Your consent is stored locally so the banner does not reappear on subsequent visits.
Managing cookies
You can control or delete cookies through your browser settings. Most browsers allow you to block third-party cookies, delete cookies after each session, or disable cookies entirely. Note that blocking essential cookies may prevent you from signing in or using certain features.
To revoke your cookie consent, clear your browser cookies for this site. The cookie banner will appear again on your next visit.
For questions about cookies or privacy, please contact us.
Terms of Service
Terms governing your use of our website and software.
By accessing or using the GaftMind website, software, or services, you agree to these Terms of Service. If you do not agree, do not use our site or software. These terms are entered into with Z-Index Solutions (the company that operates this website and GaftMind Pro).
License and use
When you purchase GaftMind Pro, you receive a non-exclusive, non-transferable license to use the Expert Advisor (EA) on MetaTrader 5. Each license is valid for one MT5 account. You may not share, resell, or redistribute the software or license key. You may use the EA for personal trading only, in compliance with your broker's terms and applicable law.
Account and orders
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Orders are subject to our Return Policy. By placing an order, you confirm that you are authorised to make the purchase and that the information you provide is accurate.
Acceptable use
You agree not to reverse engineer, decompile, or attempt to extract the source code of our software. You may not use our website or software for any illegal or unauthorised purpose, or in any way that could damage, disable, or impair our services. We reserve the right to revoke licenses for breach of these terms.
Disclaimer of warranties
GaftMind Pro is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the software will be error-free, uninterrupted, or suitable for your particular use. Trading involves risk; we are not responsible for any losses you may incur. See our Risk & Earnings Disclaimer for full details.
Limitation of liability
To the fullest extent permitted by law, GaftMind and its creators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our website or software. Our total liability shall not exceed the amount you paid for the software in the twelve months preceding the claim.
Jurisdiction and governing law
These terms are governed by the laws of the jurisdiction in which GaftMind operates. You agree that any dispute shall be resolved in the courts of that jurisdiction. This website and its services are intended for users who are permitted to use such products under their local laws. By using this site, you confirm that you comply with applicable local laws and are not resident in a jurisdiction where our services are restricted.
Changes
We may update these Terms of Service from time to time. The updated version will be posted on this page. Continued use of the site or software after changes constitutes acceptance of the new terms.
Questions about these terms? Contact us.
Risk & Earnings Disclaimer
Please read before using GaftMind Pro or this website.
Any trading activity you undertake is your sole responsibility, not the responsibility of GaftMind, its creators, or any parties involved in the GaftMind Pro project.
GaftMind Pro is provided for educational and informational purposes only. GaftMind is not a financial services company but a software company. We do not accept any liability for loss or damage as a result of reliance on the information or software provided - including educational material, price data, software, charts, or analysis. Please be aware of the risks associated with trading the financial markets; never invest more than you can afford to lose. The risks involved in trading are high and may not be suitable for all investors.
GaftMind does not retain responsibility for any trading losses you might face as a result of using the software. Whether you win or lose is not GaftMind's responsibility. The data and quotes used by trading platforms may not be provided by exchanges but by market makers; prices may differ from exchange prices and may not reflect real-time execution prices. Any examples or performance figures are not a recommendation or solicitation to buy or sell any instrument.
Risks associated with forex / CFD trading
Trading foreign currencies and derivatives can be challenging and may involve significant risk. Before participating in these markets, you should carefully consider your investment objectives, level of experience, and risk appetite. Most importantly, do not invest money you cannot afford to lose.
There is considerable exposure to risk in any foreign exchange or CFD transaction. This includes, but is not limited to, the potential for changing political and economic conditions to substantially affect the price or liquidity of an instrument. The leveraged nature of such trading means that market movements can have a proportional effect on your deposited funds - which may work for or against you. You may get back less than you invested and, in higher-risk scenarios, lose the entirety of your investment. Use only risk capital when speculating in these markets.
Hypothetical and past performance
Any results presented may be based on simulated or hypothetical performance and have inherent limitations. Unlike actual performance records, such results do not represent real trading. Simulated or hypothetical programs may also be designed with the benefit of hindsight. No representation is made that any account will or is likely to achieve profits or losses similar to those shown. Past performance is not indicative of future results.
Third-party links
Links to third-party sites are provided for convenience. Those sites are not under our control and may not follow the same privacy, security, or accessibility standards. We do not endorse or guarantee third-party offerings nor are we responsible for their content or availability.
Jurisdiction
This website and its services are intended for users who are permitted to use such products under their local laws. You are responsible for ensuring that your use complies with the laws and regulations of your jurisdiction. By using this site, you confirm that you understand and comply with applicable local laws.
For a shorter risk and product disclosure, see the Disclosure section below. If you have questions, please contact us.
Disclosure
Important information about risk and the nature of our product.
Risk disclosure
Trading foreign exchange, precious metals (including XAU/USD), and contracts for difference (CFDs) involves substantial risk of loss and is not suitable for every investor. You may lose some or all of your invested capital. The high degree of leverage available can work against you as well as for you. Before deciding to trade, you should carefully consider your objectives, experience level, and ability to bear risk.
No investment advice
GaftMind Pro is a software product. We do not provide investment, legal, or tax advice. Nothing on this website or in our software constitutes a recommendation or solicitation to buy or sell any financial instrument. You are solely responsible for your trading decisions and for ensuring that your use of the software complies with the laws of your jurisdiction.
Past performance
Past performance is not indicative of future results. Backtests, simulations, and any performance figures presented are based on historical data and do not guarantee future profitability. Actual trading results will vary and may be worse than backtested or hypothetical results.
Software "as is"
GaftMind Pro is provided for educational and informational purposes. We do not guarantee the accuracy, completeness, or suitability of the software for any particular purpose. Use of the software is at your own risk. For full terms and limitations of liability, see the Disclaimer section above.
Questions? Contact us.